Terms and Conditions

Last Updated: July 16, 2026

These Terms and Conditions govern your usage of Niran's public charging station and web services at goev.nirantech.com. By scanning any Niran station QR code, you agree to these terms.

1. The 3-Step Service Model & Vehicle Compatibility

Niran provides ad-hoc electric vehicle charging via three explicit steps:

1. Scan: You scan the station’s QR code to pull up the web terminal or application.
2. Pay: You select a charging quota and pre-authorize a fixed financial hold amount before the dispenser unlocks power flow.
3. Charge: You insert the plug firmly into your EV to initiate power distribution.

Your Responsibility: You must ensure your vehicle is compatible with the selected connector (e.g., CCS2, Type 2, GB/T). Niran is not liable for structural damage, port locking issues, or charging failures resulting from faulty vehicle inlets, third-party plug adapters, or vehicle-side BMS errors.

2. Eligibility

Users must be:

1. 18 years or older
2. Legally capable to contract under Indian Contract Act, 1872

3. Service Scope

1. EV charging access via registered stations
2. Service is subject to station availability, grid supply, and technical conditions

4. User Responsibility

Users are responsible for

1. Safeguarding login credentials
2. Accurate vehicle and other user details
3. All activities under their account
4. Careful and safe usage of charging station

5. Pricing & Billing

1. Tariff displayed before charging starts"
2. Prices may vary by station, time, or grid conditions
3. GST applied as per law

6. Payment & The Unused Balance Refund Policy

• Refund Processing Timeline: While Niran triggers the refund mechanism instantly upon plug disconnection, final credit processing depends heavily on banking networks. Funds typically settle within 2 to 5 business days, varying by bank or original payment mechanism.
• Tariffs and Idle Fees: Final charging costs are dynamically calculated based on actual energy delivered , plus any applicable fees and GST. (ex - station idle fees if you leave your vehicle parked post-session.

7. Station Safety & User Liabilities

When operating Niran physical hardware, you agree to:

• Inspect the physical cable and connector for open cuts or structural damage prior to insertion. Do not plug in a visibly compromised connector.
• Vacate the charging bay within 10 minutes of session completion.
• Assume full financial liability for physical damage caused to the dispenser, screen, cable, or parking bay due to reckless handling or driving away while the plug remains inserted in the vehicle port.

8. Outages, Grids, and Disclaimer of Liability

Niran relies on localized commercial grids and data networks. We do not guarantee uninterrupted server connections or constant power flow during localized grid brownouts, utility blackouts, or telecom network dead-zones. Niran shall not be liable for any battery degradation, onboard electronic damage, vehicle software locks,any other vehicle damage or indirect commercial losses resulting from unexpected power interruptions or hardware drops or Force majeure events. Any Liability is limited to charging session amount only.

9. Termination of Dispenser Access

We reserve the right to ban specific vehicle VIN numbers, user accounts, or credit tokens if we detect fraudulent payment profiles, continuous charging disruptions, or physical tampering with the safety enclosures of Niran assets.

10. Governing Law

These terms are governed by the laws of India, and any unresolved hardware, payment, or data tracking disputes shall be handled in courts located within Chennai, TamilNadu.

11. Contact Us

For instant billing reviews, charging infrastructure malfunctions, or pending refund escalations, connect with us at:

Legal Operator: Niran Technologies
Digital Portal: goev.nirantech.com
Support Desk Email: info@nirantech.com
Corporate Address: 1G Sai Sukrta Apartment, Anna Nagar II Main Road, Velachery, Chennai 600042